Refunds and cancellation

Cancelling

You can cancel at any time from the billing page inside Placony, or by emailing hello@placony.com from the address on your account. Cancelling stops the next renewal. Your workspace keeps working until the end of the period you have already paid for, and nothing further is charged.

We do not require a call, a reason, or a notice period.

The free trial

Every account starts with a seven-day trial that includes 25 voice minutes and 100 chat messages. A card is required to start it, and nothing is charged until the trial ends. Cancel before the trial ends and you will not be charged at all. If the trial ends and you are charged, the first-charge refund below applies.

When we refund

• Your first charge, within 14 days. If you are charged for your first month or year and ask within 14 days of that charge, we refund it in full. We do not ask why.
• A yearly plan, within 14 days of any renewal. A yearly renewal you did not mean to keep is refunded in full if you ask within 14 days of the renewal date.
• Billing mistakes, always. A duplicate charge, a charge after you cancelled, or an amount that does not match the pricing page is refunded in full as soon as we see it, with no time limit.
• An outage on our side. If Placony was unavailable for a material part of a billing period because of us, tell us and we will credit or refund that period in proportion.

When we do not

• Monthly renewals after the first, once 14 days have passed. Cancel to stop the next one; the current month is not refunded pro rata.
• Extra minutes used beyond a plan's allowance. Those calls were placed to real numbers through a carrier and we pay for them as they happen. Overage only occurs if you switched it on.
• Accounts closed for breaking the terms, for example calling people who had not asked to be contacted.

How to ask

Email hello@placony.com or use the contact page with the workspace name and the date of the charge. A person replies within 1 business day, and an approved refund is issued within 5 business days.

Refunds go back to the payment method that was charged. Payments are processed by Dodo Payments as our merchant of record, so the refund will appear from them, usually within 5 to 10 business days of being issued depending on your bank.

Disputes

If you think a charge is wrong, write to us before opening a dispute with your bank. We resolve nearly everything the same day, and a chargeback takes weeks and freezes the account while it is open.

Changes to this policy

If we change this policy, the revised date at the top changes and the new terms apply to charges made after that date. A refund window that was open when you paid stays open.